Refund policy

Your satisfaction is our utmost goal. However, we understand that sometimes, a return is being made to do an error on our part. Our promise is to make you happy with your purchase and will do everything to make that happen.

 Due to their nature, personalized, customized, and downloadable products are not refundable. There are also certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

 

Refunds

 Once your return is received and inspected, we will send you an email to

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at adorebynatparty@shaw.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at adorebynatparty@shaw.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Shipping returns

To return your product, you should mail your product to the address we provide. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

 

Need help?

Contact us at adorebynatparty@shaw.ca for questions related to refunds and returns.